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What should I do if my shoes arrive damaged?

Asked 2 months ago
If shoes from Mynewshoe.com arrive damaged, the first step is to carefully inspect the package and the shoes to determine the extent of the damage. It is important to document the condition by taking photographs of both the shoes and the packaging. This documentation can be beneficial if you need to report the issue. Next, customers should look on the current web page of Mynewshoe.com for information regarding returns and exchanges. Most online retailers provide specific instructions for handling damaged items. Typically, this will involve completing a return request and possibly completing a form that describes the issue. Providing the required documentation, such as your order number and photographs of the damage, can help expedite the process. Customers should be prepared to follow any additional steps outlined by Mynewshoe.com, which may include sending the damaged shoes back. In most cases, retailers aim to resolve such issues promptly by offering a replacement, a refund, or an exchange. It is important to act quickly since there may be time limits for reporting damaged items.
Answered Sep 30th 2025

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