What if my item is damaged or defective?

If you receive a damaged or defective item, we apologize for the inconvenience and want to make it right. At Myjewelrybox.com, we take pride in providing high-quality products, but sometimes unforeseen issues may occur during shipping or manufacturing. To resolve this, please contact our customer service team as soon as possible. We will guide you through the return or exchange process and ensure that you receive a replacement item without any additional charges. We may request you to provide pictures or descriptions of the damage or defect for verification purposes. Rest assured, we will work diligently to resolve the issue and ensure your satisfaction with your purchase. Your happiness is our priority, and we appreciate your understanding.