What if the item I received is damaged or defective?

If you receive a damaged or defective item from Monsterscooterparts.com, we have you covered. Your satisfaction is our priority, and we apologize for any inconvenience caused. To resolve this issue, please contact our customer support team within 48 hours of receiving the item. Our knowledgeable representatives will guide you through the return process and provide you with a solution. We may request pictures or videos of the damaged or defective product, so please be prepared to provide them. Once we receive the item and confirm the damage or defect, we will arrange for a replacement or issue a refund, depending on your preference. Our goal is to ensure your complete satisfaction, and we appreciate your understanding and cooperation in resolving this matter promptly.