Can I cancel a sale or trade-in after I've sent in my mobile phone?

Unfortunately, once you have sent in your mobile phone for sale or trade-in, you cannot cancel the transaction. At Mobile Phone Xchange, we have a strict policy regarding cancellations. Once your device is received, it undergoes a thorough evaluation process to determine its condition and value. This assessment helps us determine the final price we offer you. As a result, we are unable to reverse the transaction once it has progressed to this stage. We encourage customers to carefully review the terms and conditions before initiating a sale or trade-in, ensuring they are satisfied with the process and valuation. So, it is essential to double-check your decision before shipping your mobile phone to us.