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Can I cancel a sale or trade-in after I've sent in my mobile phone?

Asked 2 years ago
Once a customer has sent in their mobile phone to Mobile Phone Xchange for a sale or trade-in, it is typically challenging to cancel that transaction. The process often involves a series of steps, including the assessment of the device's condition and finalizing the transaction based on that assessment. Generally, once the phone is in the possession of Mobile Phone Xchange, it is treated as a completed transaction, and further actions regarding cancellation may not be feasible. If you are contemplating a cancellation, it may be helpful to review the terms and conditions laid out by Mobile Phone Xchange regarding cancellations and refunds. These guidelines can usually be found on their official website. It is crucial to understand any specific stipulations that may apply to your situation. For further assistance regarding this matter, you may look for relevant contact information on the current web page of Mobile Phone Xchange to clarify your options.
Answered Sep 13th 2025

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