What is your return policy?

Our return policy at Mcergo.com allows customers to return any product within 30 days of purchase for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. We understand that purchasing products online may sometimes lead to inconsistencies, dissatisfaction, or receiving damaged items; hence, we strive to provide a hassle-free return process. To initiate a return, customers can contact our customer support team via email or phone, providing order details and reasons for return. Once the return is approved, customers will receive a return shipping label, and upon receipt and inspection of the returned item, a refund will be processed promptly.