Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase from Makais.com, you can return or exchange the product within 30 days of receipt. The item must be in its original condition, unused, and in the original packaging to be eligible for a return or exchange. Please note that certain items, such as personalized or clearance products, may have specific return restrictions. To initiate a return or exchange, simply contact our customer support team with your order details and reason for return/exchange. They will guide you through the process and provide you with a return label if necessary. Once we receive the returned item, we will promptly issue a refund or exchange according to your preference. Your satisfaction is our top priority.