What is the return policy?

Our return policy ensures customer satisfaction by allowing returns within 30 days of purchase. If you are not completely satisfied with your Lugz.com purchase, feel free to return the item(s) for a full refund or exchange. To initiate a return, simply follow the instructions on our Returns page. Please note that all returned items must be in their original condition, unworn, and with all original packaging. The customer is responsible for return shipping costs unless the return is due to our error. Once we receive and process the return, we will issue a refund or exchange within a few business days. For more detailed information on our return policy, please refer to our Returns page or contact our customer service team.