What is your return policy?

At Lenox.com, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If for any reason you are not satisfied with your order, you may return it within 30 days of the purchase date. All returned items must be in their original condition, unused, and in the original packaging. However, personalized or engraved items cannot be returned unless there is a defect or error. To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or mistake on our part. At Lenox.com, your satisfaction is our top priority.