What should I do if I receive a damaged item from Kornax?

If a customer receives a damaged item from Kornax, it is important to take certain steps to resolve the issue efficiently. The first step is to carefully examine the item and keep the original packaging, as this may be required for any return or exchange process. Documenting the damage with photographs is also advisable, as this evidence can support any claims made regarding the condition of the item. Customers should then check the current web page for information regarding the return policy specific to the product received. Kornax typically has a straightforward returns process that may require submitting a request for a return or exchange through their website. The customer may be asked to fill out a return form or follow specific instructions outlined in the policy. For help with the return process or if there are any questions about the next steps, it is suggested to look for customer service contact information on the Kornax website. This can provide further guidance tailored to the specific situation regarding the damaged item. Prompt action is key to a smooth resolution, as delays may complicate the return.