What is your return policy?

KL Mountain Shop has a customer-friendly return policy designed to ensure satisfaction with purchases. Customers generally have thirty days from the date of receipt to initiate a return for eligible items. To qualify for a return, the product must be in its original condition, unused, and in the original packaging with all tags attached. It is important to note that certain items may be excluded from the return policy, particularly items that are classified as "final sale" or specific types of personal gear. To begin the return process, customers are usually required to log into their account on the KL Mountain Shop website, find the order in question, and follow the provided instructions for initiating a return. The return process typically requires customers to obtain a return authorization number before shipping back the items. Please keep in mind that the original shipping fees may not be refundable, and customers are generally responsible for the cost of return shipping unless the returned item is defective or incorrect. Refunds are usually processed back to the original payment method once the returned items have been received and inspected. For the most accurate and up-to-date information regarding the return policy, it is always best to refer to the current web page on KL Mountain Shop's official site. This resource can provide detailed guidance, including any recent changes or specific terms that may apply.