What if I receive a damaged or defective item?

If you receive a damaged or defective item from Kitchenu.com, we apologize for the inconvenience and are here to assist you. Please reach out to our customer support team within 48 hours of receiving the item. We require you to provide details, including order number, a description of the damage/defect, and clear photos to support your claim. Our team will evaluate the situation promptly and consider options for resolution. We may offer a replacement for the damaged item, arrange for a repair, or provide a refund if necessary. Rest assured that we prioritize customer satisfaction and will work diligently to resolve any issues and ensure you receive a satisfactory outcome.