What should I do if I receive the wrong item?

If a player finds themselves in the unfortunate situation of receiving the wrong item from Kingdom59.com, there are a few steps they can take to address the issue. Firstly, it is important for the player to review their order details to ensure that the item they received does not match the item they initially purchased. This step is critical to confirm that an error has indeed occurred. Once the player has verified the mistake, the next course of action is to document the issue. This includes taking clear photographs of the item received, as well as any packaging or labels that may be relevant. Having this visual evidence can help facilitate any discussions with customer support. The player should then consult the website for any outlined procedures regarding incorrect item deliveries. Many online platforms provide specific instructions for returning or exchanging wrong items. The player may need to prepare to return the incorrect item, so it is prudent to keep all original packaging until the issue is fully resolved. After gathering the necessary information and documentation, the player can then follow the established process for reporting the incorrect item. This often involves reaching out to customer support through the contact information available on the current webpage. It is essential for players to provide all relevant details, including their order number, a description of the issue, and any photos taken. By following these steps, players can efficiently navigate the situation and work towards obtaining the correct item they intended to purchase.