What happens if my order arrives damaged?

If an order from Kegworks.com arrives damaged, there are specific procedures in place to address the issue. It is important for customers to inspect their packages carefully upon arrival. If they notice any damage to the products or packaging, they should document the condition with photographs and keep all original packing materials. This documentation can be helpful when filing a claim. Customers can then refer to the Kegworks.com website for the most current information regarding their return and refund policy. Typically, customers may need to contact customer service to report the damage and initiate the return process. Kegworks aims to resolve such issues promptly to ensure customer satisfaction. It is advisable to act quickly, as there may be time limits for reporting damage. Always check the official website for accurate and detailed instructions on handling damaged orders.