What is your return policy?

At JoyLot.com, we strive to ensure customer satisfaction. Our return policy allows you to shop with confidence. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 days from the date of delivery. To qualify for a return, the item must be in its original condition, unused, and with all original tags and packaging intact. To initiate a return, simply contact our customer service team who will guide you through the process. Please note that certain items such as earrings, intimate apparel, and personalized items are non-returnable for hygiene and safety reasons. Once we receive the returned item(s) and verify their condition, a refund will be issued back to your original payment method. However, please allow up to 7-10 business days for the refund to be processed. For further details, please refer to our comprehensive return policy page on our website. We value your satisfaction and want to make the return process as hassle-free as possible.