What is your return policy?

Our return policy at Jewelvalley.com allows customers to return eligible products for a full refund within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. We understand that sometimes customers may change their minds or receive a product that does not meet their expectations. We aim to provide a hassle-free return process by offering free return shipping within the United States. Upon receipt of the returned item, we will inspect it and initiate a refund. The refund will be issued to the original form of payment used during the purchase. Please note that certain items, such as personalized or custom-made products, are non-returnable unless damaged or defective. For more detailed information and specific instructions on how to initiate a return, please visit our Return Policy page on our website.