What is the return policy?

Our return policy ensures customer satisfaction. If you are not completely satisfied with your purchase from JeffersPet.com, you can return the product within 30 days for a refund or exchange. To be eligible, the item must be in its original condition and packaging, with all tags intact. Please note that certain items, such as perishables, pharmaceuticals, and custom-made products, are non-returnable. To initiate a return, simply contact our customer service team and provide your order details. They will guide you through the process and provide a return authorization if applicable. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part. At JeffersPet.com, your satisfaction is our priority.