What should I do if I need a medication not on the shelf?

If a customer finds that a medication they need is not available on the shelf at a Jean Coutu location, there are several steps they can take to address the situation. First, it is advisable to consult with the pharmacy staff. The knowledgeable staff members can assist in determining whether the medication can be ordered or if there are any alternatives available. In many cases, the pharmacy may be able to obtain the medication from their suppliers or arrange for it to be transferred from another nearby location. This process can often be completed relatively quickly, depending on the medication's availability. Another option is to check the pharmacy's website or call the pharmacy to see if the medication is in stock at a different location. The Jean Coutu website is a useful resource for customers to check product availability and find information regarding various medications. Lastly, if the medication is a prescription, the health care provider may be able to recommend an alternative or a different medication that is available. It is important for customers to communicate their needs and preferences with the pharmacy team to find the best solution for their situation. By being proactive and open to options, customers can often find the medications they require.