What is your return policy?

Our return policy at ItsAllDirect2u.com allows customers to return any item within 30 days of purchase for a full refund or exchange. To qualify for a return, the item must be in its original condition, unused, and with all tags and packaging intact. However, certain items such as perishable goods, intimate apparel, and personalized items are not eligible for return unless they are damaged or defective. To initiate a return, customers can contact our customer service team via phone or email for further instructions. Once the return is approved, customers will receive a prepaid return shipping label. Once the returned item is received and inspected, refunds will be processed within 3-5 business days. We strive to provide a hassle-free and convenient return experience for our valued customers.