What is your return/exchange policy?

Our return/exchange policy at IraWoods.com is designed to ensure customer satisfaction. If you are not fully satisfied with your purchase, you can return or exchange the item within 30 days of receiving it. All returned or exchanged items must be in their original condition, unused, and include any tags or packaging. We cannot accept returns on personalized or custom-made products, unless they are defective. To initiate a return or exchange, simply contact our customer service team with your order details and reason for return/exchange. Please note that return shipping fees may apply, unless the item is defective or was shipped incorrectly. Once we receive your returned item, we will process the refund or exchange promptly.