What is Intelligentsia's return policy?

Intelligentsia's return policy aims to ensure customer satisfaction. If you are not completely happy with your purchase, you can return it within 30 days of purchase for a refund or exchange. The returned merchandise must be unopened and in its original packaging to qualify for a refund. However, due to the nature of coffee, opened packages cannot be returned for sanitary reasons. To initiate a return, contact the customer support team with your order details, and they will guide you through the process. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the product is defective or there was a packaging error. Intelligentsia strives to ensure that all customers enjoy their coffee experience, and their return policy reflects this commitment.