What is the return policy for products purchased on Idville.com?

At Idville.com, we strive for customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, our return policy allows you to return the product within 30 days of delivery for a refund or exchange. However, please note that the returned product must be in its original condition, unused, and with all accessories and packaging intact. Personalized or custom-made items are not eligible for return unless there is a manufacturing defect or error on our part. To initiate a return or exchange, please contact our customer service team who will guide you through the process and provide a return authorization number. Return shipping costs are the responsibility of the customer, but if the return is due to a defect or mistake on our part, we will cover the shipping costs. For more detailed information, please visit our Returns and Exchanges page on our website.