What is your return policy?

IDJ Now has a return policy designed to ensure customer satisfaction while also maintaining fair practices for both the customer and the business. Generally, the return policy allows customers to return new, unused products within a specified timeframe, usually 30 days from the date of purchase. In order for an item to be eligible for return, it must be in its original packaging, including all accessories, manuals, and documentation. Items that have been opened or used may be subject to a restocking fee, while certain types of equipment, such as software or personalized items, may not be returnable at all. It is common for customers to provide a copy of the original invoice or packing slip along with the returned item to facilitate the return process. Once the returned item is received and inspected, the customer may expect a refund to be processed back to their original payment method, typically within a few business days. It is also important to ensure that the return is shipped using a reliable carrier, as the customer is usually responsible for return shipping costs, unless the return is due to an error on the part of IDJ Now. For specific details regarding returns, including any variations in policy that may be applicable to specific products, it is recommended to refer to the return policy section on the IDJ Now website. There, customers can find more comprehensive and current information, including any potential exceptions or additional procedures that might be necessary for their particular purchase. You may also find contact information to inquire further if needed.