What is the return policy for defective or damaged items?

Our return policy for defective or damaged items is designed to ensure complete customer satisfaction. If you receive a defective or damaged item, we apologize for the inconvenience caused and are committed to resolving the issue promptly. To initiate a return, please contact our customer service within 30 days of receiving the item. We may request additional information or evidence, such as photos or proof of purchase, to assess the issue and expedite the return process. Once the return is approved, we will provide you with a pre-paid return label for your convenience. Upon receipt of the returned item, our team will inspect it to validate the defect or damage. Subsequently, we will offer a replacement, exchange, or a full refund, depending on your preference. We strive to make your shopping experience at Idealtruevalue.com as seamless as possible and appreciate your understanding throughout the return process.