What is your return policy?

Our return policy at Icedoutgear.com is designed to provide customer satisfaction. We accept returns within 30 days of purchase for a full refund or exchange, as long as the item is unused and in its original packaging. However, certain items such as earrings and customized products are non-returnable due to hygiene and personalization reasons, respectively. To initiate a return, customers can simply contact our customer service team with their order details. We provide a pre-paid return shipping label for hassle-free returns. Once we receive the returned item, we process the refund or exchange promptly. We strive to make the return process as smooth as possible, ensuring our customers have a positive shopping experience with us.