What is your return/refund policy?

Our return/refund policy at Houseofantiquehardware.com is designed to ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, you can return the item within 30 days of delivery. We accept returns of items in their original condition, with all the packaging and tags intact. Please note that customized or personalized products cannot be returned unless there is a manufacturing defect or shipping damage. To initiate a return, simply contact our customer service team with your order details. Returns are subject to a 10% restocking fee, and the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we will issue a refund to the original payment method within 10 business days. We strive to provide detailed product descriptions and images to assist you in making an informed purchase. However, if you have any further questions or concerns, please contact our customer service team, and we will gladly assist you.