What is your return policy?

Horsepowerfreaks.com has a structured return policy designed to ensure customer satisfaction while also maintaining fair practices. Generally, if a customer is not satisfied with a product, they can return it within a specific period for an exchange or refund, contingent upon the condition of the item. The return window typically starts from the date of receipt. Items must be unused, in their original packaging, and in the same condition that the customer received them. This includes keeping all original tags and labels intact. There may be some exceptions to the return policy, particularly for custom orders or products that have been installed or modified. It is essential for customers to review the specific terms related to returns, as there may be restocking fees applied in certain situations or for particular items. For the most accurate and current information regarding returns, customers should refer directly to the relevant section of the Horsepowerfreaks.com website. The site usually provides clear guidelines on how to initiate a return, the necessary steps to follow, and any forms that might need to be filled out. It is advisable to keep all shipping documentation until the return process is finalized to ensure everything is in order.