Can I return or exchange a product?

Yes, Himistry.com allows returns or exchanges on products within 30 days of purchase. We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction. To be eligible for a return or exchange, the product must be unused and in its original packaging. Please note that certain items like intimate products or personalized items may not be eligible for return due to hygiene and customization reasons. To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process and provide a return shipping label if necessary. Once we receive the returned item, we will either issue a refund or send out the replacement product, depending on your preference.