What is your return policy?

At Hectorshardware.com, we strive to provide excellent customer service and offer a hassle-free return policy. If you're not completely satisfied with your purchase, we accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that you include the original receipt or proof of purchase. Some exclusions may apply, such as certain clearance items or personalized products. To initiate a return, contact our customer service team who will guide you through the process and provide a return authorization number. Please note that return shipping costs may apply, unless the return is due to a manufacturing defect or mistake on our part. We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience at Hectorshardware.com.