What is the return/exchange policy for Hearthware, Inc. products?

Hearthware, Inc. maintains a hassle-free return/exchange policy for all our products. We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction. To initiate a return or exchange, please notify our customer service within 30 days of receiving your product. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number. It is essential to include this number with the returned item. In terms of eligibility, products must be in original condition, include all accessories and packaging, and show no signs of wear or damage. Once we receive the item, our team will inspect it and process your refund or exchange promptly. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer. For any further inquiries or assistance, please reach out to our dedicated customer service team.