What should I do if I received a damaged item?

If an individual receives a damaged item from Hanover Direct, it is advisable to first review the company's return policy, which is generally outlined on their website. The return policy typically provides instructions on how to proceed with a return or exchange due to damage. It may also specify the time frame within which a customer must report the damage after receiving the item. After confirming the necessary steps, it is important to gather all relevant information related to the order and the damaged item. This could include order numbers, a description of the damage, and photographs of the item, if possible. Next, the customer should follow the outlined procedure to initiate a return or exchange. This may involve filling out a return authorization form or contacting customer service, depending on the specific guidelines provided. For current procedures or specific contact information, customers are encouraged to look directly on the official Hanover Direct website. They may find additional resources and support to assist in resolving the issue effectively.