What is your return policy?

Our return policy at Halloweenmart.com is designed to ensure customer satisfaction and hassle-free returns. We accept returns within 30 days of purchase for a full refund or store credit. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We kindly ask that customers include a reason for the return to help us serve them better in the future. Customers are responsible for return shipping costs unless the return is due to our error or a defective item. If the return meets our criteria, we will process it promptly and issue the desired refund or store credit. Please note that certain items, such as custom costumes or accessories, may not be eligible for return due to their personalized nature. For more detailed information, please visit our Returns & Exchanges page on Halloweenmart.com.