What is the return policy?

Our return policy at Hairstopandshop.com is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. However, please note that all returned items must be in their original condition, unused, and with all original packaging intact. To initiate a return, simply contact our customer service team with your order details and reason for return. Once your return is approved, you will receive a return authorization number and instructions on how to proceed. Please note that all return shipping costs are the responsibility of the customer unless the return is due to our error. Once we receive the returned item and verify its condition, a refund will be issued to your original form of payment within 5-7 business days. For any further questions or concerns, please feel free to contact our customer service team who will be happy to assist you.