What is your return policy?

Our return policy at H2O Plus aims to ensure customer satisfaction. If you are not completely delighted with your purchase, we accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unopened, unused, and in its original packaging. Simply contact our customer service team to initiate the return process and receive a return merchandise authorization (RMA) number. Please include this RMA number on the outside of the package when returning the item. Once we receive the return, we will issue a refund to the original form of payment within 5-7 business days. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part. For further details, please refer to our full return policy on our website.