What is your return policy?

Grand Gowns has a comprehensive return policy designed to ensure customer satisfaction while also protecting the integrity of their products. Typically, the return policy stipulates that items must be returned within a specific time frame, which is often around fourteen to thirty days from the date of delivery. It is essential that the items are in their original condition, unworn, unaltered, and with all the original tags still attached to ensure eligibility for a return. In addition to these conditions, customers should be aware that some specialized items or custom-made gowns may not be eligible for return, due to their tailored nature. This is common in the industry, as these products can be challenging to resell. Therefore, it is advisable to carefully review the size charts and product descriptions on the Grand Gowns website before making a purchase. If a customer wishes to initiate a return, they may need to fill out a return authorization form. It is also important to note that shipping fees incurred during the original purchase are usually non-refundable. Each return must be sent back to the designated address, which is usually outlined on the website’s policy page. For the most accurate and specific information regarding the current return policy, it is advisable to refer to the Grand Gowns website directly, as policies may change or have particular stipulations for different types of merchandise.