What is the return policy of Gradware.com?

The return policy of Gradware.com is designed to ensure customer satisfaction. Customers can return products within 30 days of purchase for a full refund or exchange. However, there are certain conditions that must be met for a successful return. The product must be unopened, in its original packaging, and in new condition. Additionally, software products that come with a license key or activation code cannot be returned once the code has been activated. Customers are responsible for covering the shipping costs for returning products, unless the return is due to an error on Gradware.com's part. In such cases, a prepaid return label will be provided. Overall, Gradware.com strives to provide a hassle-free return process, making customer satisfaction a top priority.