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What should I do if Google Chrome crashes or freezes?

Asked 5 months ago
When encountering a situation where Google Chrome crashes or freezes, there are several steps that can be taken to address the issue. First, one should attempt to close Chrome completely. This can be done by clicking the 'X' in the upper right corner of the window or using the task manager to force close the application. For Windows users, pressing 'Ctrl' + 'Shift' + 'Esc' will open the task manager, allowing one to select Chrome and click on 'End Task.' Mac users can press 'Command' + 'Option' + 'Esc' to open the Force Quit menu, where Chrome can also be selected. After restarting Chrome, it is advisable to check for updates. Updates often contain important bug fixes that may resolve the freezing or crashing issue. To do this, one can click on the three vertical dots in the upper right corner, navigate to 'Help,' and then select 'About Google Chrome.' This will prompt Chrome to check for any available updates. If the problem persists, it may be beneficial to disable any extensions. Extensions can sometimes create conflicts that lead to performance issues. To manage extensions, one can go to 'More Tools' and then 'Extensions' from the menu. Disabling all extensions and enabling them one by one can help identify if a specific extension is causing the issue. Clearing the cache and cookies may also aid in resolving any potential conflicts. This can be done by going to 'Settings,' selecting 'Privacy and Security,' and then choosing 'Clear Browsing Data.' If these steps do not resolve the issue, resetting Chrome settings to their original defaults might be worth considering. This option can be found under 'Settings' in the 'Advanced' section. Lastly, reviewing the current web page for additional support resources or contact information may provide further assistance.
Answered Jul 7th 2025

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