What is your return policy?

Our return policy at Giftcollector.com is designed to ensure customer satisfaction. We understand that sometimes items may not meet expectations or arrive damaged. To accommodate this, we offer a hassle-free return process. Once you receive your order, you have 30 days to return the item for a full refund, exchange, or store credit. The item must be in its original condition and packaging. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Please note that some products, such as personalized or customized items, may be non-returnable unless received damaged or defective. We strive to make the return experience as smooth as possible to guarantee a positive shopping experience for all our valued customers.