What if I received a damaged or defective item?

If you have received a damaged or defective item from GiftBrand.com, we apologize for the inconvenience and will swiftly resolve the issue. Please contact our customer service within 7 days of receiving the item, providing details and photographic evidence of the damage or defect. Our dedicated team will guide you through the return and exchange process. Depending on the situation, we will either arrange for a replacement to be sent to you or issue a refund. We value your satisfaction and aim to make this process as smooth as possible. Rest assured, we take quality control seriously and are committed to ensuring your complete satisfaction with our products.