What is your return policy?

Our return policy at Gearx.com is designed to ensure customer satisfaction. We offer a hassle-free return process within 30 days of purchase. If you are not completely satisfied with your purchase, simply contact our customer service team to initiate the return process. Items must be in new and unused condition, with all original tags and packaging intact. Returns can be made for a refund or store credit, depending on your preference. Please note that certain items such as undergarments and climbing gear are not eligible for return due to hygiene and safety reasons. Customers are responsible for return shipping costs, unless the return is due to our error. For more details, please refer to our Returns & Exchanges page on the website.