What if the item I receive is damaged or defective?

If you receive a damaged or defective item from Gardenwinds.com, we apologize for any inconvenience caused and we are here to assist you. Please contact our customer service team within 48 hours of receiving the product. We will guide you through the return process and provide a solution to rectify the situation. In most cases, we will offer a replacement for the damaged or defective item free of charge. However, if a replacement is not available, we will offer a refund or store credit as per your preference. We value your satisfaction and aim to make any necessary returns or exchanges as hassle-free as possible.