What is the return policy for Gaiam, Inc. products?

Gaiam, Inc. has a flexible return policy that aims to accommodate customers who are not completely satisfied with their purchase. Generally, customers have the option to return products within a specified timeframe, typically within thirty days of receiving the item. To qualify for a return, the product should be in new and unused condition, and it is advisable to include the original packaging and any accessories that came with the product. It is important to note that certain items may be non-returnable, especially if they have been opened or used, such as personal care items or digital downloads. For items that qualify for return, customers are usually required to provide proof of purchase, which can include an order receipt or confirmation email. In terms of shipping costs, it is common for customers to be responsible for the return shipping fees unless the return is due to an error on the part of Gaiam, Inc. or if the product arrived damaged or defective. Refunds are typically issued to the original payment method once the returned items are received and processed by the company. For the most accurate and up-to-date information on the return policy, it is recommended to consult the official Gaiam web page, where detailed instructions regarding the return process, including any forms that may need to be completed, can be found.