What should I do if my furniture arrives damaged or defective?

If furniture from FurniturePM arrives damaged or defective, it is advisable to promptly assess the situation and document it thoroughly. Begin by taking clear photographs of the damaged areas and ensuring that you have the original packaging available, as this may be necessary for any claims or returns. It is essential to check the accompanying paperwork that came with the furniture, as it may contain specific instructions on how to address issues regarding damaged items. Typically, FurniturePM has policies in place to address delivery issues, and it is important to refer to the information available on their website regarding returns and exchanges. They often outline the steps customers need to take in these situations. Generally, customers are encouraged to reach out to the customer service department. This can usually be done through email or through their official website, where contact information is generally provided. In your communication, make sure to include pertinent details such as your order number, a description of the damage, and any photographs that illustrate the problem. Many companies aim to resolve such issues promptly, whether through replacement parts, repairs, or full replacements of the damaged item. In conclusion, the key steps involve documenting the damage, checking the relevant policies, and reaching out through the proper channels as outlined on the current FurniturePM website. Being clear and thorough in your communication will greatly assist in a swift resolution of the matter.