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What should I do if my furniture arrives damaged?

Asked 2 months ago
If your furniture from FurnitureHomePlus.com arrives damaged, it is important to take specific steps to ensure the issue is addressed appropriately. First, carefully inspect the furniture as soon as it is delivered. If you notice any damage, it is advisable to document it immediately. This can involve taking clear photographs of the furniture from multiple angles to capture the extent of the damage. It is also beneficial to make a note of any visible defects or issues at the time of delivery. Secondly, review the terms and conditions provided by FurnitureHomePlus.com regarding damaged items, as they typically outline the procedures to follow in such cases. You should look for specific instructions concerning reporting damage, as they might require notification within a certain timeframe. Next, reach out to the customer service of FurnitureHomePlus.com to report the damage. Although I cannot recommend contacting them directly, you may find contact information on their website which can guide you on submitting your issue formally. When reaching out, provide them with the necessary details, including your order number, a description of the damage, and the documentation you collected earlier. Being clear about the situation will help facilitate a smoother resolution. Finally, keep an eye on your email or phone for any follow-up communication from the company. They may offer options such as replacements, repairs, or refunds depending on their policy regarding damaged goods. Being proactive and organized will help you resolve the matter efficiently.
Answered Sep 21st 2025

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