Can I return or get a refund for a product purchased from Freedom Scientific?

Yes, Freedom Scientific allows returns and refunds for products purchased directly from their website or authorized dealers. To initiate a return or refund request, customers need to contact the Freedom Scientific Customer Service Department within 30 days of purchase. The product must be in its original condition with all accessories and packaging included. Once the return is authorized, customers will be provided with a Return Merchandise Authorization (RMA) number, which must be included with the returned product. Refunds will be issued via the original payment method, excluding any shipping or handling charges. It's important to note that downloadable software and opened software packages are non-refundable. For further assistance or information, customers can reach out to the Freedom Scientific Customer Service Department through phone or email.