What is your return policy?

Our return policy at Fortunecookiesoap.com is designed to ensure your complete satisfaction with your purchase. If you are not completely satisfied with your order, you can reach out to our customer service team within 14 days of receiving your package to initiate the return process. Please note that all returned items must be unopened, unused, and in their original packaging to be eligible for a refund or exchange. We do not cover the cost of return shipping unless the return is due to an error on our part. Once your return is received and inspected, we will issue a refund to your original payment method within 7-10 business days. For more information regarding our return policy, please visit our Returns & Exchanges page on our website.