What if my item is damaged or defective?

If your item from FogDog.com arrives damaged or defective, we are committed to resolving the issue promptly. We recommend that you contact our customer service team as soon as possible. Our dedicated representatives will guide you through the return process and offer a solution tailored to your situation. We may request images or additional information to assess the damage or defect. Once we validate the issue, FogDog.com will provide a replacement, exchange, or refund based on the circumstances. We strive to make this process as hassle-free as possible, ensuring your complete satisfaction with your shopping experience. At FogDog.com, we take pride in delivering high-quality products, and we will make every effort to address any issues promptly and efficiently.