Can I return an item if it is damaged or defective?

Firefold.com has specific policies regarding the return of damaged or defective items. Generally, if a product arrives damaged or is found to be defective within a certain period, customers have the option to return it. It is important to inspect the items upon receipt to identify any issues. If damage is discovered, customers should take note of the condition of the packaging and the product itself, as this may affect the return process. The return process typically requires customers to provide proof of purchase, such as an order number or receipt, and to describe the nature of the damage or defect. This information assists Firefold in processing the return efficiently. In many cases, providing photographs of the damaged item may be beneficial. Items must usually be returned within a specified timeframe to be eligible for a refund or exchange. It is also important to retain the original packaging, as this can often be a requirement for returning damaged products. Customers looking for specific details on damages, defects, or the overall return policy should refer to the return section found on the current Firefold.com website. This section will provide the most up-to-date information on how to proceed with a return in the event of damage or defect.