Can I return or exchange a product purchased from Filofaxusa.com?

Yes, you can return or exchange a product purchased from Filofaxusa.com. We understand that sometimes products may not meet your expectations or may have arrived damaged. If you are dissatisfied with your purchase, you have the option to return it within 30 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Please note that personalized or custom-made items cannot be returned or exchanged unless they are damaged or defective. To initiate the return or exchange process, simply contact our customer service team with your order details. They will guide you through the necessary steps and provide you with a return shipping label if needed. We strive to ensure your satisfaction with our products and are committed to resolving any issues promptly.