What is your return/exchange policy?

Our return/exchange policy at Fantasyjewelrybox.com is designed to provide our customers with utmost satisfaction and convenience. We offer a hassle-free return process within 30 days of purchase. If you are not completely satisfied with your purchase, simply contact our customer service team to obtain a return authorization number. Please ensure that the item is in its original condition, unworn, and with all packaging materials intact. Once we receive and inspect the returned item, we will issue a refund or store credit, based on your preference. In case of an exchange, we offer a one-time free exchange for a different size or style. However, customers are responsible for return shipping costs, except in the case of receiving a defective or incorrect item. For more detailed information, please refer to our Returns & Exchanges page on our website or contact our friendly customer service team.