What if I receive a damaged or incorrect order?
If you receive a damaged or incorrect order from Facemedix.com, we apologize for the inconvenience and will promptly resolve the issue. Our team understands that mistakes can happen, and we are committed to ensuring complete customer satisfaction. To rectify the situation, we recommend reaching out to our customer service within 48 hours of receiving the order. Provide details about the damage or incorrect item, and include photos if possible. Our dedicated support team will assist you in resolving the issue by offering a replacement, refund, or exchange, depending on your preference. We strive to make the return process hassle-free and aim to rectify any errors as quickly as possible.
Answered Nov 1, 2023
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